Privacy Policy

Last updated: 19 October 2026

This policy describes how Grampanchayat handles information through its Android app and associated website. For the organisation's contact details, use our Contact Us page.

Information processed

• Account and registration information: name, mobile number, email when supplied, password credentials, Samuh or member ID, staff designation, reporting relationship and profile photograph.
• Address information: state, district, block or nagar, village or panchayat, postal address and PIN code.
• Identity and verification documents: Aadhaar number and front/back images, self photo, local governance residence or address proof and court affidavit where required by the role.
• Personal and Panchayat Samuh banking information where required: account holder, account number, IFSC, bank, branch, passbook images and UPI QR images.
• Operational records: daily work reports, attendance and approval history, member calling notes, joining enquiries, collections, deposits, fund requests and supporting documents supplied through the app.
• Payment records: purpose, amount, fee and tax breakdown, remarks, order or payment identifiers and payment/verification status. Razorpay processes online checkout and may process payment instrument and device information under its own policy.
• Technical information necessary to operate and troubleshoot the service, such as request status, timing and crash reports. Payment and hosting service providers may process security or fraud-prevention information.

How information is used

We use information to create and manage accounts, verify eligibility and identity, associate staff with their reporting senior, process payments and collections, maintain attendance and work reports, provide requested services, resolve support requests and prevent misuse. Required fields depend on the account role and selected service.

Permissions and uploaded files

The app uses the system picker to let you select particular images or documents. Camera access is requested when taking a photo. It does not require access to your entire photo library for these uploads. Files that you submit are transferred to the service and may be reviewed for the purpose for which they were supplied.

Recipients and service providers

Relevant staff, assigned reporting seniors and administrators process records needed for their work. Hosting, payment and other operational providers process information needed to deliver the service. Information may also be disclosed when required by applicable law or to handle a valid legal request. See Razorpay's privacy policy for payment-provider processing.

Security and retention

The app's configured production API uses HTTPS. Keep passwords private and do not send card PINs, UPI PINs or passwords to support. Information is retained while needed for account operation, verification, payment reconciliation and applicable record-keeping requirements. Financial or legally required records may need to be retained after account closure. Contact support for the retention requirements applicable to your records.

Your choices and account deletion

You can update permitted profile fields in the app and contact support to request correction or deletion of other information. Approved verification details may require administrative review before a change.

To request deletion of your account and associated data, select Delete account / data from the signed-in app menu, or use the account and data deletion form. You can submit the web form without signing in. Provide an account identifier so support can verify ownership. Submission creates a request; it does not immediately erase an account. Support must verify and process it, and explain any records retained for required financial or legal purposes.

Contact and changes

For privacy questions or requests, use Contact Us. This policy may be revised when the service or its processing changes; the update date is shown above.